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FAQ

1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Orders typically process within 2-3 business days (Monday-Friday) and transit time is typically 2-5 days.
  
2. HOW DO I RETURN SOMETHING?
Paintedbrother is happy to accept returns on all merchandise within 30 days of receipt. Sorry, shipping and handling fees are not refundable on returns. Unfortunately, without exception, Paintedbrother cannot accept returns on used or damaged merchandise. For additional information, please see our returns policy. 
 
3. HOW DO I USE A COUPON CODE?
Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from Paintedbrother Coupon code cannot be used on orders already placed.
 
4. HOW DO I OPT-OUT OF EMAILS?
Why would you want to?! Our Paintedbrother fans receive all kinds of perks and special gifts. But if you must, just click the 'Unsubscribe' link at the bottom of any email. 

5.What do you use to paint the shoe?
A: We use acrylic paints and inks.  All the materials used are waterproof and can withstand the rain.  Each pair is coated with a protection gloss to ensure your artwork stays. The artwork is 100% permanent and will not come off. Guaranteed.